LB Locks and Security Inc. Privacy Policy
LB Locks and Security Inc. respects your privacy and is committed to protecting the personal information we collect.
Information We Collect
We may collect your name, phone number, email address, service address, service requests, appointment details, and other information you provide when contacting us or requesting our services. We may also maintain records of customer communications and SMS consent, including the date, time, method of consent, and related customer records.
How We Use Your Information
We use personal information to respond to inquiries, schedule appointments, prepare estimates, coordinate locksmith and security services, provide service updates, maintain customer records, and improve customer service.
SMS/Text Messaging and Consent
LB Locks and Security Inc. sends service-related SMS messages only to customers who have explicitly consented. Messages may include service inquiries and follow-ups, appointment scheduling and confirmations, estimates, scheduling coordination, service requests, service updates, and related customer-service communications.
How SMS Consent Is Collected
Customers may provide verbal consent during telephone calls or in-person conversations with our representatives. Before requesting consent, our representative identifies LB Locks and Security Inc., explains the types of messages, discloses that message frequency varies and message and data rates may apply, and explains how to opt out by replying STOP or obtain assistance by replying HELP.
Customers must explicitly agree to receive SMS messages. Our representative records the customer’s consent, date, time, and consent method in our customer relationship management (CRM) system before sending consent-dependent SMS communications. Consent is optional and is not a condition of purchasing goods or services. Requesting service, an appointment, or an estimate does not by itself constitute SMS consent.
Message Frequency, Rates, and Opt-Out
Message frequency varies depending on customer interactions. Message and data rates may apply. Mobile carriers are not liable for delayed or undelivered messages. Customers may opt out at any time by replying STOP. After opting out, customers will receive a confirmation message and will not receive further messages covered by that opt-out unless they provide new consent where applicable. For assistance, reply HELP or contact us directly.
Information Sharing and Disclosure
We do not sell personal information. We may share information with service providers when reasonably necessary to support business operations, customer communications, and service delivery, subject to appropriate privacy protections.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS consent information and text messaging originator opt-in data will not be shared with third parties or affiliates for marketing purposes. Such consent information may be processed by service providers only as necessary to deliver the messaging service.
Data Security and Retention
We take reasonable measures to protect personal information against unauthorized access, use, or disclosure. We retain customer information and consent records as reasonably necessary for business operations, recordkeeping, and applicable requirements.
Contact Us
For questions regarding this Privacy Policy or our SMS messaging program, contact LB Locks and Security Inc.
Website: https://lblocksandsecurity.com/
Email: info@lblocksandsecurity.com
Phone: (747) 300-3020
Terms & Conditions: https://lblocksandsecurity.com/terms-conditions/